Blocked Ears (earwax)

Blocked ears (wax) self-care guidelines for patients

Earwax is a normal build-up of dead cells, hair, foreign material such as dust, and natural wax which forms a protective coating on the skin in the ear canal. The quantity of earwax produced varies greatly from person to person.

A nurse can look into the ear canal and confirm a plug of earwax has formed. A plug of earwax is not a serious problem, more a nuisance. You only need to remove earwax if it is causing symptoms such as dulled hearing or when fitting a hearing aid.

How to remove Ear wax:

Note: If you think you have ear wax, do not try to clean the ear canal with cotton wool buds. This can make things worse, as you will push some earwax deeper inside. It may also cause an ear infection.

Ear drops:

Ear drops alone will clear a plug of earwax in most cases. Put 2 or 3 drops of ordinary olive oil down the ear 2 or 3 times a day for 2-3 weeks. This softens the wax so that it then runs out of its own accord without harming the ear. You can continue for any length of time, but 3 weeks is usually enough. Surprisingly, you will not necessarily see wax come out. It often seems to come out unnoticed.

If you are prone to repeated wax built up you can continue to use olive oil drops twice a week to prevent recurrence.

If olive oil does not work you can buy sodium bicarbonate drops from pharmacies.

How to use ear drops:

  • Warm the drops to room temperature before using them
  • Pour a few drops into the affected ear
  • Lie with the affected ear uppermost when putting in drops
  • Stay like this for 10 minutes to allow the drops to soak into the

Bulb Syringing:

 Bulb syringing is a safe, alternate way to remove ear wax. Bulb syringes can be easily purchased from a pharmacy and allow you to clear your ears from wax in your own home.

If your ears are painful or have fluid coming out of them, or if you have a hole in their ear drum (perforation) or have recently had surgery on your ear you should see a doctor or nurse and don’t use this method.

Instructions for Bulb Syringing:

Use olive oil drops twice a day for at least 14 days prior to bulb syringing. Or alternatively use sodium bicarbonate ear drops purchased from your pharmacy (please read the manufacturers leaflet.)

  • Wash your hands
  • Use a bowl of cooled, boiled water that is warm to the touch, not too hot or too cold
  • Prepare the syringe by squirting water in and out of it a few times
  • Gently pull your outer ear “up and out” to help straighten out the canal, which will allow better access for the water
  • Tilt your head so the ear to be treated is facing up
  • Place the tip of the syringe into the opening of the ear.- Do NOT push the syringe further into the ear and gently squirt one or more bulb syringes of water into your ear. (This might be best done in the shower so that the excess water will run into the bathtub and not on your floor)
  • Allow the water to remain in your ear for at least 60 seconds. Gently tilt your head in the opposite direction and wiggle your outer ear

If, after 3 weeks or more, you are still deaf from wax, you will need to make an appointment with a nurse to decide what should be done.

Ear irrigation (ear syringing):

Ear irrigation is only recommended in the rare occasions where ear drops and bulb syringing has failed to work. Ear syringing can lead to ear infections, perforated ear drum and tinnitus (persistent noise) and therefore it is only performed in exceptional circumstances. If you think you have persisting wax despite taking the above measures please make an appointment with a nurse to discuss.

Smoking Cessation

If you require help and advice to stop smoking please speak to or make an appointment with any of our Doctors or Nurses.

Travel Advice (NHS)

Engleton House Surgery Travel Clinic

If you are planning any abroad travel, please book a telephone appointment with the nurse at least two months prior to your travel to allow time for the full course of any injections that may be necessary. The nurse will verbally advise you about any precautions which should be taken including any vaccinations you may need and where these are available.


If required the nurse will then book you a face to face appointment to carry out any injections we provide (please note that travel vaccinations are NOT available at the Coventry University Hub, however university patients are able to attend Engleton House Surgery if vaccinations are required).

Please also note there are fees for some travel vaccinations – the nurse will advise you of these.

Alternative Travel Clinics

CityDoc

  • Certified Yellow Fever Centre
  • Walk-in or book
  • Same day appointments available
  • Saturday and evening appointments available

Websitewww.citydoc.org.uk/travel-clinics
Address: 130 Far Gosford Street, CV1 5EA
Telephone: 0203 7338354

TravelKlinix

  • Certified Yellow Fever Centre
  • Saturday and evening appointments available
  • Also Offer HPV, Shingles, Hepatitis B and Varicella vaccines

Websitewww.travelklinix.com
Address: 1st Floor, Govind Health Centre, 77c Moor Street, Coventry, CV5 6EU
Telephone: 024 7601 6519

Travel Clinic Coventry

  • Certified Yellow Fever Centre
  • Same day appointments available
  • Saturday appointments 9-1pm only at present

Websitewww.travelcliniccoventry.co.uk
Address: George Elliot Medical Centre, 178 Foleshill Road, Coventry
Telephone: 024 7652 0183 / 07843 679205

Boots Pharmacy

  • Children 5 years or older
  • Certified Yellow fever Centre
  • Available in other stores- see website for information

Websitewww.boots.com
Address: 49 Lower Precinct, Coventry, CV1 1DS
Telephone: 024 7622 6561

Sexual Health

Please book an appointment with one of our nurses or GPs for advice about any aspect of sexual health.

Self testing Chlamydia kits are available for collection from the medical centre/ surgery for all patients aged 16-25 years.

For information about contraception, please see our contraception services page

Sexual health and contraception services in Coventry (including a walk in clinic) may also be found at: integrated sexual health services, 3rd Floor, City of Coventry, Health Centre, Stoney Stanton Road, CV1 4FS.

Services Attached To The Practice

The following additional services are also available to patients:

  • IAPT (Psychological Services)
    You will need a referral from the doctor.
  • RELATE
    Your will need a referral from the doctor and appointments will be at Engleton House Surgery.
  • Interpreters
  • University Counsellors

Non-NHS services

Private Fees (Non-NHS work) – Information for patients and third parties

The Government’s contract with GPs covers medical services to NHS patients, including the provision of ongoing medical treatment. In recent years, however, more and more organisations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to ensure that information provided to them is true and accurate.

The BMA (British Medical Association) suggest fees for non-NHS work which is not covered under GP’s NHS contract, to help GPs set their own professional fees. However, the fees are guidelines only, not recommendations, and a doctor is not obliged to charge the rates suggested. The BMA recommends that GPs tell patients and third parties in advance if they will be charged, and how much. It is up the individual doctor to decide how much to charge.

Do GPs have to do non-NHS work for their patients?

With certain limited exceptions for example, a GP confirming that one of their patients is not fit for jury service, GPs do not have to carry out non-NHS work on behalf of their patients.

Whilst GPs will always attempt to assist their patients with the completion of forms for example for insurance purposes, they are not required to do such non-NHS work.

Why does it sometimes take my GP a long time to complete my form?

Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients.

Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time, so many GPs find they must complete this work outside of and in addition to their normal hours.  

I only need the doctor’s signature – what is the problem?

When a doctor signs a certificate or completes a report it is a condition of remaining on the Medical Register that they only sign what they know to be true.

To complete even the simplest of forms therefore, the doctor might have to check the patient’s entire medical record.  Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the police.

A list of our current fees (to be reviewed again in April 2024) is provided below:

  • All fees must be paid in advance of work being completed and supplied.
  • We accept credit card, cash and payment by BACS only. We do not accept cheques.
  • We reserve the right to suspend, extend processing times for private / non-NHS work at any time due to busy periods.

ServiceWho PaysFee
Letters / statement of fact: fitness to exercise, fit to fly etcPatient£25.00
Private Sick Note (Periods within 7 days)Patient£20.00
Medical Evidence (Coventry University)Patient£10.00
Private PrescriptionPatient£15.00
Letter to take medication abroadPatient£25.00
Holiday cancellation Cert (excluding examination)Patient£30.00
Holiday cancellation Cert (with examination)Patient£65.00
Ofsted reports Childminding/teachingPatient or employer£80.00
CAMP America forms – form onlyPatient£35.00
CAMP America – form and examination *Patient£80.00
NHS pre-employment reportPatient£35.00
Private medical examinations for employment / sports *Patient£115.00
Sickness/accident claim form completionPatient£40.00
DVLA medical over 75’sPatient£60.00
DVLA – no examination #DVLA£40.00
DVLA – with examination #DVLA£85.00
GP Factual report (DWP)DWP (PCSE)£33.50
Meningitis ACWY for travelPatient£70.00
Hepatitis B for travel (per injection – course of 3)Patient£50.00
Army Medical QuestionnairePatient£65.00

* Note: If an appointment for a medical / travel assessment is missed without giving notice, no further appointment will be offered.


# Note: Work accepted where GP has capacity, this will be advised at the time of application along with timeframe


Solicitors / Insurance Reports

ServiceFee
Request for report£110.00
Full General Practitioner Report (GPR) With examination£150.00
Court of Protection (COP3)/Lasting Power of Attorney (LPA) with home visit£150.00
Mental Capacity Assessment report£100.00
Written medical/insurance form completion ie BUPA/PPP – no examination or opinion£100.00
Additional information request£30.00

All requests must be accompanied by consent from patient to release information.

Minor Illness & Accidents

If you suffer from a minor illness or minor accident please do contact the surgery. Our reception team will be able to advise you whether our doctors or nurses will be able to help.

If the surgery is closed we recommend calling 111 or visiting the 111 website to receive medical advice from the NHS about minor illnesses and minor accidents.

Mental Health Services

Having problems with your mental health can feel lonely but at least 25% of us will struggle with this type of problem in our lifetime. Reaching out for help can seem like a big step, but we can help.

If you are experiencing mental health concerns such as low mood, anxiety, worrying thoughts, paranoia, eating problems, possible addiction or anything else, please arrange an appointment with us.

Coventry University also has a separate counselling service that you can access directly online.

In the event of a crisis

If you or a friend feel at risk of suicide, serious injury or harming others contact the Surgery, NHS 111 or the emergency services (999) immediately. They will organise the appropriate help needed.

You can also present to the Emergency Department at the hospital if you feel in crisis. The Samaritans offer a 24hr, 365 day listening ear and advice line on 08457 90 90 90 and can talk through any problems with you day or night.

NHS Coventry, Warwickshire & Solihull Talking Therapies

If you are currently struggling with low mood, stress, depression or anxiety and are aged 16 or over, Coventry, Warwickshire and Solihull Talking Therapies offers free and confidential support for your mental health. To find out more, please get in touch with us and speak to a GP. Alternatively, you can self-refer via telephone, or by visiting the Talking Therapies website here.

Here are further links to services that may also be able to help you:

The NHS website
Information and support for your mental health.

Coventry and Warwickshire Partnership NHS Trust
If you are in mental health crisis and need urgent mental health support, call 111 and select the mental health option.  24/7 365 days/year.

Coventry and Warwickshire Mental Wellbeing Line 
Call: 0800 616 171.  Available 24/7, 365 days/year, if you are feeling low, anxious, stressed, having a difficult time coping, and need to talk to someone in confidence. 

The Samaritans
24hr contact to a person who can help talk things through.
Tel: 08457 90 90 90

MIND
Our biggest national Mental Health charity with lots of information and services on offer.

Recovery Partnership
The local NHS funded service for people with substance misuse problems (drug and alcohol).

Alcoholics Anonymous
Well known for their services for people struggling with alcohol problems.

BEAT
Offers support for those affected by eating disorders and their loved ones.

talkED
Offer support resources for those affected by eating disorders.

Healthy Lifestyle Advice

Leading a healthy lifestyle is the best way to maintain and improve your health. Many health conditions can be prevented or improved by lifestyle changes.

We offer advice and support on all aspects of a healthy lifestyle, including:

  • Healthy Eating
  • Physical Activity
  • Healthy Weight
  • Quitting Smoking
  • Alcohol Consumption
  • Addictions

Please make an appointment with one of our Health Care Assistants (HCAs), dieticians or practice nurses for advice, support and guidance.

For additional information, please see the NHS website and Healthy Lifestyles Coventry.

Immunisation Programmes

Vaccination is the most effective way of preventing many infectious diseases.

At the surgery we participate in all NHS vaccination programs. These include:

For further information about immunisation, please contact us or see the NHS website.